PRIVACY POLICY
Website Information
- Business Owner: LA QUE SPECIALTIES AND TRAVEL HOUSEHOLD BUSINESS
- Address: Huong Son Residential Area, Kim Tra Ward, Hue City, Vietnam
- Business Registration Number: 046088007217
- Tax Identification Number: 046088007217
- Phone: +84 935 088 394
- Email: contact@laque.vn
Effective Date: June 18, 2026
Website: https://laque.vn/
1. Entity Responsible for Personal Data
The website https://cahuetrensonghuong.com/en/home/ is managed and operated by LA QUE SPECIALTIES AND TRAVEL HOUSEHOLD BUSINESS, hereinafter referred to as “La Que.”
Contact Information:
- Business Registration / Tax ID: 046088007217
- Address: Huong Son Residential Area, Kim Tra Ward, Hue City, Vietnam
- Phone: +84 935 088 394
- Email for Personal Data Requests: contact@laque.vn
- Person in Charge: Pham Van Vang – Household Business Owner
Under this Privacy Policy (the “Policy”), La Que may act as a Personal Data Controller or as both a Personal Data Controller and Processor, depending on the nature and circumstances of the personal data processing activities.
La Que is responsible for determining the purposes and methods of processing and protecting personal information collected through the website within the scope of this Policy.
Users are encouraged to read this Policy carefully to understand how La Que collects, uses, processes, and protects personal data.
Consent to personal data processing is valid only when users actively indicate their agreement by selecting the relevant consent checkbox when submitting information through the website.
Simply accessing, browsing, or viewing the website does not constitute consent to this Policy.
If users do not agree with any provision of this Policy, they should refrain from submitting personal information through the website.
2. Scope and Methods of Personal Data Collection
2.1. Personal Data Collected
This Policy applies to the collection and processing of personal data when users submit comments on articles through the website.
La Que may collect and process the following categories of personal data:
a) Full name
b) Email address
c) Information transmitted by or associated with devices used to access the website.
d) Location data.
f) Aggregated information about users’ interactions with website content.
2.2. Sensitive Personal Data
Certain personal data collected or processed by La Que may be classified as basic or sensitive personal data under applicable laws.
Sensitive personal data will be handled in accordance with the applicable procedures and legal requirements for sensitive personal data processing.
2.3. Information Shared in Public Content
Users should not disclose identification document numbers, bank account information, or other private information belonging to themselves or others in comments
For the relevant submission fields, La Que collects only the user’s name and email address.
2.4. Required Information
Mandatory fields are clearly identified in website forms.
Users who do not provide the required information or do not consent to the processing necessary for a particular feature may be unable to submit comments. However, they may continue to access publicly available website content.
2.5. Exclusions
This Policy does not apply to:
a) Personal data that has been anonymized or otherwise processed so that individuals can no longer be identified.
b) Personal data collected or processed by third parties through external websites or platforms beyond La Que’s control.
In such cases, the relevant third party’s privacy policy will apply.
2.6. Legal Compliance
This Policy is implemented in accordance with applicable Vietnamese personal data protection laws, including but not limited to:
- Personal Data Protection Law No. 91/2025/QH15
- Decree No. 356/2025/ND-CP, detailing certain provisions and implementation measures of the Personal Data Protection Law.
If any provision of this Policy conflicts with applicable laws, the relevant legal provisions shall prevail.
3. Purposes and Scope of Personal Data Use
3.1. Purposes of Processing
La Que collects and processes personal data for the following purposes:
a) Providing consultations, introducing, selling, and booking tourism products and services in Hue; confirming orders, processing payments, delivering services, providing customer support, and resolving issues arising from transactions.
b) Informing users about services, promotional programs, and special offers.
c) Handling disputes, complaints, and reports of alleged violations.
3.2. Additional Processing Purposes
If La Que intends to process personal data for purposes other than those stated above, users will be notified, and the processing will comply with applicable laws unless otherwise permitted by law.
3.3. Personal Data Sharing and Sale
La Que does not buy or sell personal information and does not use personal data for purposes other than those previously disclosed without a lawful basis for processing.
3.4. Processing Without Consent
La Que may process personal data without the data subject’s consent in circumstances permitted by applicable laws, including:
a) Protecting the life, health, honor, dignity, or lawful rights and interests of the data subject or other individuals in urgent situations, or taking necessary measures to protect legitimate rights and interests against infringement.
The relevant data controller, processor, or third party is responsible for demonstrating that such circumstances apply.
b) Responding to emergencies, threats to national security, riots, terrorism, crimes, or legal violations.
c) Supporting lawful activities of competent state authorities and public administration.
d) Fulfilling agreements between data subjects and relevant organizations or individuals as permitted by law.
e) Other circumstances provided for by applicable laws.
4. Consent and Publicly Displayed Information
Before submitting comments, users are provided with information about personal data processing and a link to this Policy.
Consent is obtained through an active confirmation mechanism, such as selecting an unchecked consent box on the relevant form.
Users have the right to withdraw consent, request restrictions on processing, or object to the processing of their personal data by contacting:
Email: contact@laque.vn
La Que will receive and process such requests in accordance with this Policy and applicable personal data protection laws.
However, exercising these rights may affect La Que’s ability to provide certain products or services, including consultations, reservations, purchases, and related transactions.
La Que may be unable to continue providing services if the personal data processing necessary for those services cannot lawfully be performed.
5. Data Retention Period and Storage Location
Personal data is retained only for the period necessary to fulfill the purposes described in this Policy, subject to applicable legal requirements.
5.1. Retention Periods
a) Approved comments: Names, email addresses, and approved comment content may remain published on the website indefinitely.
b) Unapproved content and spam: Such content is regularly filtered and deleted.
c) Consent records, support requests, and complaints: Retained for two years.
d) Backup data: Deleted or overwritten according to the hosting provider’s backup schedule.
When the retention period expires or a valid deletion request is received, La Que will delete, destroy, or anonymize the relevant personal data as appropriate.
If continued retention is legally required, La Que will restrict further processing to the legally required purposes and inform users of the reasons where permitted by law.
5.2. Data Storage and International Transfers
Personal data is stored using Hawkhost hosting infrastructure.
Users’ information and personal data may be transferred, stored, or processed outside their country for one or more disclosed purposes.
La Que will only transfer personal data internationally in compliance with applicable personal data protection laws.
6. Organizations and Individuals Authorized to Access Personal Data
6.1. Authorized Parties
To the extent necessary, personal data may be accessed by:
a) Authorized personnel responsible for website administration, content moderation, customer support, and personal data protection.
b) Hosting Infrastructure Provider: Hawkhost.
c) Competent government authorities when responding to lawful requests.
6.2. Service Provider Obligations
Third-party service providers may access only the personal data necessary to perform their assigned responsibilities.
They must comply with applicable confidentiality and personal data protection obligations under relevant agreements and laws.
6.3. Other Disclosures
Personal data will not be shared beyond the scope described above unless appropriate consent has been obtained or another lawful basis permits the disclosure.
7. Data Security Measures
La Que applies appropriate technical and organizational measures based on the nature of the personal data and the risks associated with processing.
7.1. Data Protection Commitment
La Que is committed to securely storing and protecting personal data in accordance with applicable laws.
All authorized third parties involved in accessing, processing, or storing personal data must comply with applicable confidentiality and data protection obligations.
7.2. Technical and Organizational Safeguards
La Que implements appropriate data processing procedures and technical security measures, including:
- Regularly updating systems and security controls.
- Monitoring and addressing potential unauthorized access and security vulnerabilities.
- Managing access permissions and data backups.
- Preventing unauthorized access, disclosure, alteration, destruction, or other unlawful processing.
- Managing periodic data retention and deletion.
- Requiring relevant personnel and service providers to comply with personal data protection obligations.
7.3. Protection of Sensitive Personal Data
When processing sensitive personal data, La Que implements access restrictions, account management procedures, and appropriate security controls.
7.4. Security Limitations
Although La Que implements appropriate technical, physical, and organizational safeguards, no security system can guarantee complete protection against unauthorized access or unlawful activities by third parties, including cyberattacks.
7.5. Data Security Incidents
If a personal data security incident is detected, La Que will take appropriate steps to contain the incident, mitigate its effects, assess potential impacts, and notify competent authorities and affected users as required by applicable laws.
8. Users’ Rights and Responsibilities
8.1. Users’ Rights
In accordance with Clause 1, Article 4 of Personal Data Protection Law No. 91/2025/QH15, data subjects have the following rights:
a) The right to be informed about personal data processing activities.
b) The right to consent or refuse consent, and to withdraw previously granted consent.
c) The right to access, review, correct, or request corrections to personal data.
d) The right to request access to or provision of personal data, deletion, restriction of processing, and to object to personal data processing.
e) The right to submit complaints, report violations, initiate legal proceedings, and seek compensation in accordance with applicable laws.
f) The right to request competent authorities or relevant organizations and individuals to implement measures to protect personal data.
8.2. Users’ Responsibilities
Users are responsible for:
a) Protecting their own personal data.
b) Respecting and protecting the personal data of others.
c) Providing complete and accurate personal information where required by law, contractual obligations, or valid consent.
d) Complying with personal data protection laws and participating in efforts to prevent unlawful personal data processing.
9. Commitments of Users and La Que
9.1. Users’ Commitments
By providing personal data to La Que, users undertake to:
a) Provide complete and accurate personal information when consenting to its processing.
b) Comply with applicable personal data protection laws and help prevent unlawful processing activities. Where users provide personal data relating to others, they confirm that the relevant individuals have been informed and have provided any consent required by law.
c) Confirm that they have read and understood their rights and obligations, the categories and purposes of personal data processing, and the organizations or individuals involved.
9.2. La Que’s Commitments
From the time personal data is lawfully provided or collected until the user’s relationship and obligations with La Que have ended, or until a later date determined by La Que where permitted by law, La Que may process personal data for necessary and lawful purposes.
La Que undertakes to:
a) Receive, verify, and respond to personal data requests within legally prescribed time limits. Verification will preferably be conducted through the user’s registered email address, without requesting excessive information.
b) Inform users of the reasons and scope of any request that cannot be fully fulfilled due to legal obligations or statutory restrictions.
c) Inform users that deleting personal data or withdrawing consent may result in the removal of comments or reviews and the discontinuation of related communications.
10. Handling Requests and Complaints
10.1. Contact Information
Users who wish to exercise their personal data rights or submit complaints regarding this Policy or La Que’s personal data processing activities may contact:
LA QUE SPECIALTIES AND TRAVEL HOUSEHOLD BUSINESS
- Address: Huong Son Residential Area, Kim Tra Ward, Hue City, Vietnam
- Phone: +84 935 088 394
- Email: contact@laque.vn
10.2. Complaint Handling Procedure
Step 1: Receive and acknowledge the request or complaint.
Step 2: Verify the identity of the requester and examine the matter.
Step 3: Review relevant data, coordinate with responsible departments or service providers, and implement necessary protective measures.
Step 4: Communicate the outcome, corrective actions, or reasons why the matter cannot yet be resolved.
Requests and complaints will be handled within the time limits required by applicable laws.
If additional information is necessary, La Que will notify the requester of the required details and the progress of the review.
Users may also contact competent authorities or pursue other lawful dispute resolution procedures.
11. Cookies and Third-Party Tools
La Que’s website uses cookies to distinguish users, improve browsing experiences, remember preferences, and analyze website usage.
Information collected through cookies may be used to:
- Personalize website content.
- Support advertising activities, where applicable.
- Improve website functionality and user experience.
Cookies are small data files stored on a user’s browser or device.
Users may accept, reject, or manage cookies through their browser settings.
Non-essential cookies will only be used on the basis of user consent where required by applicable laws.
12. Privacy Policy Updates
This Privacy Policy is published at: https://cahuetrensonghuong.com/en/privacy-policy/
It is also linked to relevant personal data collection forms on the website.
Whenever this Policy is updated, La Que will revise the effective date and provide appropriate notifications.
If changes introduce new processing purposes or require additional consent, La Que will obtain the necessary consent before implementing those changes.
