Cancellation & Refund Policy

1. Private Dinner Cruises & Traditional Hue Music Tours

• More than 7 days before departure: 50% cancellation fee (50% refund).
• 3 – 6 days before departure: 80% cancellation fee (20% refund).
• Within 3 days of departure: Non-refundable (100% cancellation fee).

2. Shared Dinner Cruises & Traditional Hue Music Tours

• More than 5 days before departure: 50% cancellation fee (50% refund).
• 3 – 4 days before departure: 70% cancellation fee (30% refund).
• Within 3 days of departure: Non-refundable (100% cancellation fee).

3. Traditional Hue Music Show Tickets (Without Dinner)

• More than 2 days before departure: 50% cancellation fee (50% refund).
• 1 – 2 days before departure: 70% cancellation fee (30% refund).
• Within 24 hours of departure: Non-refundable (100% cancellation fee).

4. Other Tours & Services

• More than 7 days before departure: 50% cancellation fee (50% refund).
• 3 – 6 days before departure: 80% cancellation fee (20% refund).
• Within 3 days of departure: Non-refundable (100% cancellation fee).

5. Cancellations Due to Unforeseen Circumstances

In the event that a tour is canceled by the operator due to circumstances beyond our control, such as natural disasters, mechanical failures, or the port authority’s refusal to grant departure clearance, customers will receive a full refund (100%) of the amount paid.